Senior Client Delivery Manager

Senior Client Delivery Manager | Alcester | Maternity Cover | Marketing Agency | Hybrid

Are you an experienced Project Manager or Operations Manager who thrives on keeping a busy marketing agency running smoothly?

We’re working with an ambitious, growing marketing agency in Alcester looking for a Senior Client Delivery Manager to join their team on a maternity cover contract, starting in January 2027, with the potential to become permanent.

This is a varied, hands-on position for someone who enjoys getting involved across the whole business, bringing structure to busy environments and ensuring projects, people and processes are working effectively.

You’ll work closely with senior leadership, client-facing teams and marketing specialists, helping to manage workloads, improve processes and ensure client projects are delivered efficiently.

The Role:

• Oversee project delivery across the agency, ensuring deadlines, priorities and client commitments are consistently met.
• Coordinate workloads, resources and internal teams, identifying bottlenecks and resolving issues before they impact delivery.
• Work closely with senior leadership to improve operational efficiency, processes and ways of working.
• Take ownership of project management systems, ensuring tasks, timelines and responsibilities are clearly organised and communicated.
• Support client relationships, providing updates on project progress, managing expectations and resolving delivery challenges.
• Get involved across the wider business, supporting different departments and helping wherever needed to keep operations running smoothly.
• Identify opportunities to improve workflows, reporting and internal systems, with scope to develop the agency’s use of ClickUp.

Your Profile:

You’ll be an experienced Project Manager, Delivery Manager or Operations Manager, ideally with a background working within a marketing, digital or creative agency.

You’ll have a strong understanding of project management processes and software, with experience coordinating multiple projects, stakeholders and deadlines simultaneously.

Experience using ClickUp would be a real advantage, although strong experience with other project management platforms would also be considered.

You’ll be commercially aware, highly organised and confident working with senior stakeholders, clients and internal teams.

Most importantly, you’ll be someone who takes ownership, gets stuck in and enjoys making things happen. You’ll be comfortable operating across different areas of the agency, identifying problems and putting practical solutions in place.

This is an excellent opportunity for someone who enjoys both the strategic and hands-on elements of agency operations.

What’s On Offer?

• Opportunity to work across the whole agency and influence how the business operates.
• Hybrid working, only 2 days/week in office, with flexitime.
• Exposure to a huge variety of household name B2C brands.
• Close collaboration with senior leadership.
• Opportunity to improve internal systems, processes and project delivery.
• Supportive, ambitious and collaborative agency environment.

If you’re an experienced Project Manager or Operations Manager looking for a varied, hands-on role where you can make a genuine impact across a growing agency, this could be a great opportunity.

If this sounds like the opportunity you’ve been looking for, apply today or get in touch for more information.